SHIPPING AND DELIVERY
Most of our orders are sent via courier (APC) however some very small orders we can dispatch in an envelope via Royal Mail. A good example would be a small order of yeast sachets. Where this is the case we will reduce your delivery charge to £2.50 to reflect the lower cost to us. This is done at our discretion and we will inform you of this before dispatching your order.
If you are in any doubt as to the delivery charge applicable to your order, please feel free to email us on email@example.com before placing your order and we can confirm.
All other UK areas: Delivery is charged from £18.50*
This applies to the following postal areas:
Isle of Man
Isle of Wight
IV 1-56, IV63
PA20-39, 41-49, 60-78
* We charge £18.50 per box. One box can contain items with a maximum weight of 20kg (usual weight 10-15kg). A typical box would hold up to: six 1.5kg or 1.8kg beer kits (e.g. Coopers), three 3kg or 3.6kg beer kits (e.g. Milestones), two Cantina or Cellar 7 wine kits, four Solomon Grundy or Butler wine kits, or one 30 bottle Beaverdale, California Connoisseur or Kenridge wine kit. Upon ordering your card will have £37 authorised for delivery (i.e. 2 boxes). PLEASE NOTE: your card is not charged until the order is dispatched. If your order is delivered in one box you will only be charged £18.50 for delivery. Our standard charge covers 2 boxes because that is the usual number required unless the order is small. In the event that your order requires more than 2 boxes we will get in touch with you to arrange the extra payment before dispatch. In exceptional cases we reserve the right to charge delivery at cost.
Our Highlands and Islands deliveries are sent via Royal Mail or Parcelforce and usually take 2-3 days from dispatch.
Any special instructions that can help the driver to deliver your order would be appreciated e.g. 'deliver next door if out', 'knock loudly bell not working' etc. There is a space to enter these instructions during the buying process.
If the instruction is such that a signature is not required e.g. leave in conservatory around the back if out, then this can only be dispatched under the courier instruction "no signature required". In this case the carrier will not accept any liability. That means should the consignment go missing or get damaged there will be no compensation.